Refund and Returns Policy

At JcwTextile, we are committed to providing high-quality products and services to our customers. This Refund and Returns Policy outlines the process and conditions for returning products, issuing refunds, and handling customer inquiries. Please read this policy carefully to understand your rights and obligations when making purchases from our website, https://www.jcwtextile.com.

If you have any questions or concerns about our Refund and Returns Policy, feel free to contact us at info@JcwTextile.com or visit our Refund & Returns page.

1. General Policy Overview

We understand that purchasing fabric and textiles online may involve uncertainties. Therefore, we offer a clear and straightforward refund and returns policy. We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

1.1. Eligibility for Refunds and Returns

Our Refund and Returns Policy applies to customers who have purchased products through our website. However, the following conditions must be met for a product to be eligible for a return or refund:

• The product must be in its original, unused, and unwashed condition.
• Returns or refund requests must be submitted within 30 days of receiving the order.
• Custom products or specially printed fabrics are non-returnable and non-refundable unless they are defective or damaged upon arrival.

1.2. Products That Cannot Be Returned

Certain products are not eligible for return or refund under our policy, including but not limited to:

• Custom-made or personalized fabrics.
• Fabric that has been cut or altered.
• Sale or clearance items.

2. How to Return an Item

If you wish to return an item, please follow these steps:

2.1. Step 1: Contact Us

To initiate a return or refund request, please contact our customer service team at info@JcwTextile.com. Include the following details in your request:

• Your order number.
• A description of the item(s) you wish to return.
• The reason for the return.

Alternatively, you can visit our Refund & Returns page for further guidance and to initiate the return process.

2.2. Step 2: Return Authorization

Once we have received your return request, our customer service team will review your case and issue a Return Authorization (RA) if the return is eligible. Please note that returns without prior RA approval will not be accepted.

2.3. Step 3: Packaging and Shipping

Once you have received your RA, carefully repackage the items in their original packaging (if possible). You are responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us.

Please ship your returned items to the following address:

JcwTextile Returns Department
18F, Zhongxin Building,
Suzhou Industrial Park,
Jiangsu Province, China 215000

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost during transit.

2.4. Step 4: Inspection and Refund Processing

Once we receive the returned product, our team will inspect it to ensure that it meets the conditions specified in our policy. If the return is approved, we will process your refund or exchange within 7-14 business days.

Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

3. Refunds

3.1. Standard Refund Conditions

If you are eligible for a refund, we will issue a refund to the payment method used at the time of purchase. Refunds typically take 7-14 business days to process, depending on your bank or payment provider.

If your refund request is approved, the following scenarios apply:

• Full Refund: A full refund will be issued if the product is returned in its original condition, unused, and unwashed.
• Partial Refund: A partial refund may be issued if the product has been opened, used, or damaged.

Please note that shipping charges are non-refundable.

3.2. Processing Time

Refunds will be processed within 7-14 business days of receiving and inspecting the returned product. However, please be aware that your bank or payment provider may take additional time to process and reflect the refund in your account.

3.3. Refund Method

Refunds will be credited to the original payment method used for the purchase. If the payment was made via credit card or PayPal, the refund will be issued to the same account.

4. Exchanges

If you would like to exchange an item for another product, please follow the return process outlined above and place a new order for the item(s) you would like to receive.

Note: Shipping costs for exchanges are the responsibility of the customer, unless the exchange is due to a defect or mistake on our part.

5. Defective or Damaged Products

If you receive a defective or damaged product, we apologize for the inconvenience. Please follow the steps below:

5.1. Reporting a Defective or Damaged Item

• Contact us immediately at info@JcwTextile.com and include the following details:
  • Your order number.
  • A description of the damaged or defective product.
  • Photos of the defect or damage (if applicable).

5.2. Resolution Options

If the product is determined to be defective or damaged, we will offer one of the following resolutions:

• A full refund for the defective item.
• A replacement item, shipped at no extra cost to you.
• A partial refund if the defect or damage is minor and you choose to keep the product.

Please note that we reserve the right to request that you return the damaged or defective item to us, and we will cover the return shipping costs in such cases.

6. Cancellations

We process orders quickly to ensure fast delivery. If you wish to cancel your order, please contact us immediately at info@JcwTextile.com. If the order has not yet been shipped, we will process the cancellation and issue a full refund.

If your order has already been shipped, you will need to follow the return process outlined in Section 2.

7. Special Offers, Promotions, and Discounts

Items purchased during promotions or with discounts are subject to the same return and refund policies unless otherwise specified in the promotion terms and conditions.

8. International Orders

If you are an international customer, please be aware of the following:

• Customs Fees & Duties: You are responsible for any customs duties, taxes, or fees imposed by your country upon receipt of the product.
• Return Shipping: For international returns, you are responsible for the cost of return shipping unless the item is defective or incorrect.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us at:

Email: info@JcwTextile.com
Mailing Address:
18F, Zhongxin Building,
Suzhou Industrial Park,
Jiangsu Province, China 215000
Refund & Returns Page: https://jcwtextile.com/refund_returns/

By making a purchase from our Website, you agree to the terms and conditions outlined in this Refund and Returns Policy.